Returns & Refund Policy
Effective Date: September 20, 2026
We want you to feel confident ordering from TJOURNEY Wellness. This policy explains when a return, replacement or refund may be available for our journals and physical products.
1. Eligible Returns
Please contact us within 7 days of delivery if your item is damaged, defective, incorrect or materially different from the product ordered. To help us review the request, include your order number, a description of the issue and clear photos when applicable.
2. Return Conditions
- Items should be unused and in their original condition and packaging.
- Proof of purchase or the order confirmation may be required.
- Returns must be approved before an item is shipped back.
- Personalized, used or damaged-by-customer items may not be eligible for return.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, contact us as soon as possible. After review, we may offer a replacement, store credit or refund based on the circumstances and available stock.
4. Refunds
When a refund is approved, it is normally issued to the original payment method. Processing time depends on the payment provider or bank. Original shipping charges are generally non-refundable unless the return is caused by our error or a damaged item.
5. Order Cancellations
You may request cancellation promptly after placing an order. We will try to help if the order has not yet been processed or shipped, but cancellation cannot be guaranteed after fulfillment has started.
6. Contact Us
Email: fahmida@tjourneywellness.com
Phone: +1 719 402 8567
2020 N ACADEMY BLVD, STE 261 #4228
COLORADO SPRINGS, CO 80909