Effective Date: May 19, 2026
At TJourney Wellness, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which returns, cancellations, and refunds may be accepted.
1. Services
For wellness consultations, coaching sessions, or digital services:
- Appointments may be canceled or rescheduled with prior notice.
- Refund eligibility depends on the type of service purchased.
- Completed sessions or delivered digital services are generally non-refundable.
2. Physical Products (If Applicable)
If physical wellness products are sold through our website:
Eligible Returns
Products may be returned if:
- The item is damaged or defective upon arrival
- The wrong item was received
- The return request is made within 7 days of delivery
Return Conditions
Returned items must:
- Be unused and in original packaging
- Include proof of purchase or order confirmation
3. Non-Returnable Items
The following items are generally non-returnable:
- Opened health or wellness products
- Personalized items
- Downloadable digital products
- Gift cards or promotional items
4. Refund Process
Once your return or cancellation request is reviewed:
- Approved refunds will be processed to the original payment method
- Refund timing may vary depending on your bank or payment provider
5. Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error or a damaged item.
6. Order Cancellations
Orders or appointments may be canceled within a limited time after purchase if processing has not yet started.